3Com Corporation
3Com Megahertz 10/100 LAN CardBus PC Card 
Technical Support Locator


3Com offers worldwide adapter support 24 hours a day, 
seven days a week, through automated on-line systems.

Support Databases
-----------------

Our most current solutions can be found at:

http://knowledgebase.3com.com

Our file library can be found at:

http://support.3com.com


Email
-----

If you are not able to find your solution through
one of the automated on-line systems, please generate
a log file from the LAN Diagnostics.  Send the generated
log file in an email to:

US/North America: 3com_US_nic_family@3mail.3com.com

Europe: European_Technical_Support@3com.com

Asia/Pacific Rim: apr_nic_family@3com.com

Only emails with generated log files attached will be
answered.


CardBoard Bulletin Board Service (BBS)
--------------------------------------

You can obtain software drivers, updates, patches, and 
fixes on CardBoard, 3Com's menu-driven bulletin board 
service.  CardBoard also provides product information 
and diagnostic programs.  For access, call the CardBoard
telephone number nearest you and set up your modem as 
follows:

Australia  (61) (2) 9955 2073
           Up to 14,400 bps

Brazil  (55) (11) 5181 9666
        Up to 14,400 bps

France  (33) (1) 69 86 69 54
        Up to 14400 baud, 8 data bits, no parity, 
        1 stop bit

Germany (49) 89 62732 188
        Up to 28800 baud, 8 data bits, no parity, 
        1 stop bit

Hong Kong (852) 2537 5601
          Up to 14400 baud

Italy   (39) (2) 27 30 06 80
        Up to 14400 baud, 8 data bits, no parity, 
        1 stop bit

Japan   (81) (3) 3345 7266
        Up to 14400 baud

Mexico  (52) (5) 520 7835
        Up to 28800 baud

P.R. of China (86) (10) 684 92351
              Up to 14400 baud

Taiwan, R.O.C. (886) (2) 377 5840
               Up to 14400 baud

U.K.    (44) (1442) 438278
        Up to 28800 baud , 8 data bits, no parity, 1 stop bit

U.S.    (1) (847) 262-6000
        Up to 56K (V.90 & X2), 8 data bits, no parity, 
        1 stop bit.  ISDN also supported



For information on additional international CardBoard 
access numbers, contact your local 3Com office.  A 
list of international sales offices appears later 
in this document.

3ComFacts
---------
This automated fax service sends printed installation 
diagrams, configuration drawings, troubleshooting 
instructions, and technical articles to your fax machine.  
To access 3ComFacts, call the numbers shown below from 
anywhere in the world, using a touch-tone telephone:

     (1) (408) 727-7021
        

Support from Your Network Supplier
----------------------------------

If additional assistance is required, contact your network 
supplier.  Many suppliers are authorized 3Com service 
partners that are qualified to provide a variety of 
services, including network planning, installation, 
hardware maintenance, application training, and support 
services.

 U.S. and Canada

 Call the following number to locate your local 3Com sales 
 office:

 U.S.     (1) (800) NET-3Com

 The 3Com sales office will refer you to the nearest 3Com 
 authorized service partner.  If you are unable to contact
 your network supplier, see the following section on how to
 contact 3Com.

Support from 3Com
-----------------

If you are unable to obtain assistance from the 3Com online
technical resources or from your network supplier, 3Com offers
technical telephone support services.  To find out more about
your support options, please call the 3Com technical telephone
support phone number at the location nearest you.

When you contact 3Com for assistance, have the following information
ready:

  Product model name, part number, and serial number
  
  A list of system hardware and software, including revision levels

  Diagnostic error messages

  Details about recent configuration changes, if applicable

Asia Pacific Rim
----------------

Australia 1 800 678 515
China
   From anywhere in China: 86 21 6350 1590
   From Shanghai:          10 800 3656
Hong Kong 800 933 486
India 61 2 9937 5085
Indonesia 001 800 61 009
Japan 0031 61 6439
Malaysia 1800 801 777
New Zealand 0800 446 398
Singapore 800 6161 463
S. Korea
  From anywhere in S. Korea: 82 2 34555 6455
  From Seoul                 00798 611 2230
Taiwan 0080 622 261
Thailand 001 800 611 2000
Pakistan 61 2 9937 5085
Philippines 1235 61 266 2602

Europe
------

From anywhere in Europe, Call: +31 (0)30 6029900

From the following European countries, you may us the toll-free numbers:

Austria 06 607468
Belgium 0800 71429
Denmark 800 17309
Finland 0800 113153
France  0800 917959
Germany 0130 821502
Hungary 00800 12813
Ireland 1 800 553117
Israel  177 3103794
Italy   1678 79489
Netherlands 0800 027788
Norway  800 11376
Poland  0800 3111206
Portugal 05 05313416
South Africa 0800 995014
Spain   900 983125
Sweden  020 795482
Switzerland 0800 55 3072
U.K.    0800 966197

Latin America

Argentina 541 312 3266
Brazil    55 11 523 2725, ext. 422
Colombia  571 629 4847
Mexico    01 800 849 2273

North America
Anywhere in North America: 1 800 NET 3Com
                           1 800 638 3266



Returning Products for Repair
-----------------------------

A product sent directly to 3Com for repair must first be 
assigned a Return Materials Authorization number (RMA).  
A product sent to 3Com without an RMA number will be 
returned to the sender unopened, at the sender's expense.
When you call for an RMA number, be prepared to provide 
the product name,serial number, and diagnostic error 
messages.  Payment, shipping instructions, and turnaround 
time will be confirmed when the RMA number is assigned.

To obtain an RMA number, call or fax:

Asia, Pacific Rim    Phone 65 543 6500
                     Fax   65 543 6348

Europe, South Africa,
and Middle East           Phone  +44 1442 435860
                          Fax    +44 1442 435718

From the following European countries, you may call the 
toll-free numbers; select option 2 and then option 2:

Austria 06 607468
Belgium 0800 71429
Denmark 800 17309
Finland 0800 113153
France  0800 917959
Germany 0130 821502
Hungary 00800 12813
Ireland 1800553117
Israel  177 3103794
Italy   1678 79489
Neherlands 0800 0227788
Norway  800 11376
Poland  00800 3111206
Portugal 05 05313416
South Africa 0800 995014
Spain   900 983125
Sweden  020 795482
Switzerland 0800 55 3072
U.K.    0800 966197

Latin America     Phone 1 408 326 2927
                  Fax   1 408 326 6883

U.S.              Phone  (800) 876-3266
                  Fax    (408) 326-7120

NOTE:  RMA forms (except Europe) are available on CardFacts.  
Dial (408) 727-7021.

 All other locations    Phone  (408) 492-1790
                        Fax    (408) 326-7120

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