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a.k.a. Tropez Plus

README.TXT
Copyright (c) 1995 Turtle Beach Systems. All rights reserved. Tropez Plus is 
a trademark of Turtle Beach Systems, Inc.

This file contains important information that became available after the 
printed documentation went to press.  

To move through the document, press the PG UP or PG DOWN keys or click the 
arrows at the top and bottom of the scroll bar along the right side of the 
window.

To print the document, choose the Print command from the File menu.

Customer Support via CompuServe, America Online, or Internet

An excellent alternative to customer support via phone or mail is using 
CompuServe, America Online, or Internet, three of the leading online systems 
in the world. Turtle Beach maintains several active forums on CompuServe. For 
customer support contact Turtle Beach at 71333,2432 in forums MIDIVEN Section 
2 and MULTIVEN Section 16 or GO TURTLE (multimedia vendors' forum) and GO 
TBMIDI (MIDI vendors forum). 

For Turtle Beach customer support via America Online, send E-mail to 
SUPPORT@TBEACH.COM or use America Online's Internet gateway to access the 
addresses below.

For support via Internet,  visit our World Wide Web page at, 
HTTP://WWW.TBEACH.COM or our FTP site at, FTP.TBEACH.COM.


Customer Support via BeachComber Bulletin Board

The BeachComber bulletin board is available 24 hours a day. The bulletin 
board can be reached at (510) 624-679, up to 38,400 baud, eight (8) data 
bits, No parity bits, one (1) stop bit via modem. The BeachComber bulletin 
board maintains product demonstrations, sound files, MIDI files, and helpful 
information for Turtle Beach products.

Customer Support via Faxback

The Turtle Beach Faxback service can eliminate most common user problems and 
is an excellent alternative for off-hours support.  Call (510) 624-6296 for 
assistance with the Faxback System.


Customer Support via Telephone

If you encounter problems or have questions about installing the Tropez Plus, 
call the Turtle Beach customer support staff at (510) 624-6265.

*******

Windows 3.1, Windows 3.11, and Windows for Workgroups Installation Note

If you are performing the Tropez Plus DOS installation program, be sure you
are starting from a native DOS prompt, and not a MS-DOS box. Installing from
the enhanced mode DOS box will lead your Windows to repeatedly crash.

Installing the Tropez Plus in Windows 95

The Tropez Plus is fully Plug and Play compatible.  Please follow the 
instructions outlined in the manual for Windows 95 installation.

Tropez Plus Applications in Windows 95

Most of the applications supplied with the Tropez Plus work in the Windows 95 
environment. There are some exceptions as noted:

1. The Sierra audio rack does not work in Stealth mode.

2. Microwave may cause problems when used as an OLE server.

3. The Turtle Beach CD player shows a white rectangle to the right of the 
main controls. This does not affect the operation of the program.
	
Low Priority on the TB Mixer

In general, you will not need to use the "Low Priority Input" button on 
the TB Mixer.  There are a few applications (such as "Voice Pilot," 
included with the Windows Sound System software) that make use of the input 
levels shown after clicking on the Low Priority Input button, but most 
applications do not. If you wish to set input levels for applications such as 
Sound Recorder, Quick Recorder, Wave SE, or MicroWave, click on the 
Wave Input button and adjust the levels shown.

MicroWave and OLE

MicroWave is functionally compatible with OLE 1.0, and with the identical 
functions in OLE 2.0. However, MicroWave will not function with OLE 2.0 
specific calls.


Problems Recording or Playing Back .WAV Audio

If you are experiencing problems recording or playing back .WAV audio, 
enter the Windows Control Panel and open the Drivers section (Win 3.1x) or 
open the System icon in the Control Panel (Win95). Tropez Plus driver and 
choose Half Duplex. Restart your machine and try recording or playing back 
.WAV audio.  NOTE: In this configuration, simultaneous .WAV record and 
playback is not available.

Recording Through Multiple Inputs

Although Tropez Plus has multiple inputs, you can only record through one 
audio input at a time.

Using the Line In Jack on Tropez Plus

If you are using headphone out jack on your CD-ROM drive through the Line In 
jack on the back of Tropez Plus, you may notice that the volume is quite loud. 
To remedy this, adjust the output level on the input mixer or turn down the 
volume knob on your CD-ROM drive.

      
 Tropez Plus Questions & Answers


The following are common questions and answers pertaining to the installation
and use of the Tropez Plus.

ͻ
   Table of Contents                                     
  ͼ                                                        
  I.  Installation Issues                                  
                                                           
        1. Can't enter Windows 3.1x after installation...  
                                                           
  II. Dos Application Issues                               
                                                           
        1. Audio levels in Dos games are not matched...    
        2. Music in games sound unrealistic...             
        3. General MIDI/SETUPSND fails...                      
        4. Changing DOS settings...                        
        5. Changing DOS default startup volumes...         
        6. Hot-Key Mixer doesn't work...                   
                                                           
  III. Windows 3.1x Application Issues                     
                                                           
        1. Changing Windows settings...                    
        2. Recording Problems/ Phase-shift...              
        3. Enabling Full Duplex...                         
                                                           
  IV. Windows 95 Configuration                             
                                                           
        1. Windows 95 compatibility...                     
        2. Problems entering Windows 95...                 
        3. Gameport problems in Windows 95...              
        4. MIDI files sound unrealistic...                 
                                                           
ͼ      


I. Installation Issues

      
Q

1. Once my installation was completed, I was unable to boot into Windows 3.1x.
      
A

Chances are, you have a hardware conflict with another card in your system.
Boot into DOS and enter C:\TBEACH\DOSAPPS. Once in the TBEACH\DOSAPPS 
directory, type TBSDIAG. This will run the DOS diagnostics. Run the 
diagnostics and write down the settings that fail (Marked in red in TBSDIAG). 
Insert your Tropez Plus drivers disk 1 in your floppy drive and type: Install. 
Select 'Configure' from the Main menu and change the settings that were 
failing diagnostics.  After the configuration procedure, reboot the system 
and try TBSDIAG again.  Repeat this procedure until you find working 
settings.


II. DOS Application Issues

      
Q

1. The audio levels for my DOS game's sound effects and MIDI music are not 
   matched?
      
A

Use the TBSMIX.EXE utility to set the relative sound levels to more
appropriate levels. Type TBSMIX  /? at the command line prompt to see the 
available options. Once in the TBSMIXER, the WAVE slider controls sound
effects and the SYNTH slider controls MIDI music (both FM and Wavetable).

      
Q

2. The music in my DOS games sounds "tinny" and unrealistic.
      
A

The Tropez Plus has two synthesizers built on to the board:  An OPL3, FM
Synthesizer and the ICS WaveFront, Wavetable Synthesizer.  For more realistic,
sampled sounds, you should use the wavetable synthesizer.  Most games have a
separate choice for "Music Device" or "Music Board."  You should choose 
General Midi, Roland MPU-401, or Waveblaster.  The port setting you select
should correspond to the WaveFront I/O setting that you selected during the
installation.  If you chose 'Quick Install,' the default is 330.

      
Q

3.  I try to select General MIDI in one of my games, but it says that it
cannot detect a General MIDI device.  What's going on?

      
A

The WaveFront Synthesizer needs to be initialized before it can be used in 
DOS.  This is taken care of during bootup in your Autoexec.bat file.  The
SETUPSND program will run and initialize the synthesizer, the effects
processor, and any RAM that you have on the Tropez Plus.  If you hear a 
'triple beeping' sound during boot-up, there is a good chance that the synth
is not being initialized and you may have a resource conflict.  To fix this,
insert disk 1 of your Tropez Plus drivers disks and type 'Install.'  Select
'Configure' from the opening menu and proceed to the settings screen.  Choose
alternate settings for either the 'WaveFront Port Setting' or 'WaveFront
IRQ Setting.'  It is better to only change one of these at a time for 
troubleshooting purposes.  After making the changes, you will need to let the
Configure program update the appropriate files.  Reboot the system to try 
the new settings.


      
Q

4. How do I change the DOS configuration settings for the board?
    (Win 3.1x installtion Only:  Windows 95 users see Appendix B)
      
A

Insert your Tropez Plus drivers diskette and type 'install.'  Choose
'Configure' from the menu and follow the directions to change your settings.
You can choose to reconfigure DOS, Windows, or both using this utility.  

      
Q

5. How do I change the DOS default startup volumes for the Tropez Plus?
      
A

Once your computer has booted to DOS, enter the TBEACH\DOSAPPS directory
and type the command TBSMIX.  All of the default levels will be displayed. 
Adjust the levels with the mouse our the keyboard and the tab key.  Click on 
'Save' to keep the settings.

You can also insert default volume levels in your AUTOEXEC.BAT file with the 
TBSMIX utility. Type TBSMIX /? in the TBEACH/DOSAPPS directory for the 
parameters.

      
Q

6. In some of my DOS games, the DOS Hot Key Mixer does not function?
      
A

Some DOS games do not allow the DOS Hot Key Mixer to effect the volume
levels.  Many of these games have their own level adjustments.


III. Windows 3.1x Application Issues

      
Q

1. How do I reconfigure my Windows hardware settings?
      
A

You can reconfigure your Windows settings using the 'Configuration'
utility on your original install disk.  Exit Windows and return to a DOS
prompt.  Insert your Tropez Plus drivers diskette and type 'install.'  Choose
'Configure' from the menu and follow the directions to change your settings.
You can choose to reconfigure DOS, Windows, or both using this utility.  

      
Q

2. When I am preparing to record and I want to check the levels in the mixer,
   I notice a slight phase shift (fading in and out of sound) in the audio 
   from my speakers. What is causing this phase shift?
      
A

The Turtle Beach mixer is designed for maximum user control. One capability
allows you to switch between Master Out and Wave Input and hear the audio 
signal as output and input simultaneously. This means you can mute the sound 
in Master Out and switch to Wave Input to adjust the signal to an appropriate 
level for recording. This capability may lead to a slight phase shift in your 
output, but it will not be detectable in any .WAV file recording.

      
Q

3. I have an application that can utilize Full Duplex capability.  Can the
   Tropez Plus take advantage of this?

      
A

The Tropez Plus is fully capable of handling Full Duplex (Simultaneous 
playback and Record) if you have the resources free to use it.  To enable 
Full Duplex, exit Windows and insert disk 1 of your Tropez Plus Drivers Disks
and type 'Install.'  Choose the 'Configure' option from the main menu.  
After answering several path related questions, you will be asked if you want
to enable Full Duplex.  Press the space bar to toggle the answer to 'yes.'
You can also find this screen if you choose a 'Custom Install' rather than 
the 'Quick Install.'


IV. Windows 95 Configuration

      
Q

1. Does my Tropez Plus work with Windows 95?
      
A

Yes, the Tropez Plus works with Windows 95 and is fully Plug and Play
compatible.

      
Q

2. My computer locks when I try to enter Windows 95.
      
A

The first step in solving this problem is to see when the lock-up
happens.  To do this, reboot your system and hit the F8 key when the
"Starting Windows 95" message appears.  You will see a menu of choices;
choose "Step by Step Confirmation."  Answer Y to the individual lines and
try to isolate the line that is locking the system.  If the TBS2001.EXE line
is causing the system to lock, either move it to the top of the Config.sys
or make sure that EMM386.EXE is not being loaded.  You can edit the
Config.sys by choosing F8 and entering Win95 in Safe Mode.  If the computer
locks on another line, use the troubleshooting procedure in the manual for
assistance.

      
Q

3. I chose not to install the Tropez Plus gameport, but now there is a yellow
   symbol next to "Tropez Plus" in the Device Manager section of my System 
   icon.
      
A

Since the Tropez Plus is a Plug and Play card, all four of the devices on
the hardware are detected by Windows 95 (Tropez Plus PnP hardware, Tropez Plus
WaveFront Synthesizer, Microsoft compatible Gameport and Microsoft MPU-
401).  By using the yellow symbol in the Device Manager, Windows 95 is 
simply telling you that you have chosen not to install a possible Plug and 
Play device.

      
Q

4. When I play MIDI files in Windows 95 they sound "tinny" and unrealistic.
      
A

The Tropez Plus has two synthesizers built on to the board:  An OPL3, FM
Synthesizer and the ICS WaveFront, Wavetable Synthesizer.  For more realistic,
sampled sounds, you should switch to the wavetable synthesizer.  This can be
done by choosing 'MIDI' in the 'Multimedia' icon from the Windows 95 Control
Panel.  Select 'Tropez Plus WaveFront Synth' and press O.K. to confirm your
selection.

There is no further information available at this time.

3/14/96
