REQUIRED INFORMATION FOR A EXPANDED MEMORY STR:

1.   Version and date of WP?
2.   Computer make, model, and processor type?
3.   Name, version, and manufacturer of the Expanded Memory
     Manager?
4.   Version and type of DOS?
5.   List all TSR's  (terminate stay resident programs)?
6.   Has the problem always occurred?
7.   Contents of autoexec.bat and config.sys?

MATERIALS TO BE SENT IN WITH A EXPANDED MEMORY STR:

Nothing else is necessary as long as all above information is
included.  
